Center for Pediatrics at The Longstreet Clinic, P.C. Oakwood at 4224 Fairbanks Drive in Oakwood, Georgia

Customer Reviews about Center for Pediatrics at The Longstreet Clinic, P.C. Oakwood

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  I made my daughter a doctor's appointment a month ago to come in to get her last remaining shots for school as she has to have them by the end of August. The only available time they had was 2:50 on August 17. I knew I couldn't make the appointment so I asked the scheduler could my dad bring her to her appointment and I show up while she is there waiting to be seen. The scheduler informed me this would not be a problem. Mind you in order to see the doctor you have to wait sometimes an hour just to get called back in a room only to sit there for another 30 minutes waiting on the doctor. Well Yesterday when my father arrives with my daughter they waited almost 10 minutes to inform my father I needed to be present. I was leaving my job at 3p.m. coming from Buford. My father calls and informs me that they will not see her without me being present. So I immediately call the doctor's office, mind you I'm on the expressway driving to get there, to tell them I'm on the way. They stated I needed to be there by 3:20 in order for my daughter to be seen. I explain the confusion as the scheduler told me wrong and they still wouldn't hear me out. As I'm still on the phone (10 minutes later) I arrive and pull in I tell them I'm here which is now 3:25 when I walk in I get taken back to speak with the office Manager, who was really rude, she tells me my daughter can't be seen as a parent wasn't present at the time of the visit. I again explain the confusion and all she would say is we need to reschedule your appointment. But here is the kicker.... When I arrive a child under 18 signs herself in to see the doctor they ask where her parent is as someone has to be present so she says "oh I'll call my dad" and he shows up 35 minutes past the appointment but she still got to see the doctor. When I asked the office Manager why is that acceptable she said oh its different circumstances.... Like really??? What's different. Not to mention a Nanny brought a child and the office asked for the child's parent to be present and they waited for the parent to arrive and still seen the child. But my child couldn't be seen and had to reschedule. They never once said oh well we will have a talk with our schedulers about this or we will handle this so it doesn't happen again all they would say is I needed to reschedule. I think its pretty sorry to have a company tell their patients wrong information then put it on the patient as though it's their fault for being mis-informed. Obviously I wasn't the only one told that someone else could bring the child as 4 other people showed up without parents and waited for the parents to show & still seen the child but not mine.
  January 23, 2017

  by christy ray

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